The Foundation is proud to be looking for our next Field Technician. We’re an Apple Authorized Service Provider and responsible for repair and dispatch of AppleCare support services in the Twin Cities. We’re not just fanboys, though. To be our next Field Tech, an expansive knowledge of both Apple, and Windows is necessary. We go both ways. Bring your track shoes, as we pride ourselves on providing quick, and accurate, responses to our business clients’ technical needs. A Field Tech is the face of the company, and that means you’ll need to talk to people, too. No hiding behind keyboards. We work with Creative folks, and need to be able to speak their language.
Essential Duties and Responsibilities
• Provide on-site support to Apple and Windows desktop and laptop client support.
• Apple and Windows client connectivity to Xserve, Open Directory and Active Directory environments.
• Active Directory Users and Computers, manage computer accounts, user accounts, distribution lists and security groups.
• Cross-platform file server connectivity, especially permission/file attributes and SMB/AFP issues.
• Email support for Microsoft Outlook and Apple mail clients, including personal folders and Outlook profile configurations.
• Microsoft Exchange and Kerio Connect mail data migration.
• Security configurations and settings for Mac and Windows clients.
• VPN/Firewall hardware configuration and client implementation for Mac and Windows clients.
• Printer configuration and support for Mac and Windows clients.
• Hardware upgrades for Mac and Windows Clients (RAM, RAID, Hard Drives).
• Software upgrade and installation for Mac and Windows Clients.
• Patch Management for Mac and Windows Clients.
• Network services troubleshooting and connectivity, including wireless.
• Anti-Virus and Anti-Spyware support. (For Windows, silly.)
• Trouble ticket management and documentation of support issues/resolutions.
• Mobile Devices support including iPhone and Android.
• Knowledge of Mobile Device Management platforms and profile configuration.
• Ability to speak tech without sounding techy.
• Good humor.
• Ability to work both independently and with a team.
For more information, including key functions and responsibilities for our Field Technicians, please give us a call at 612.465.0700 or contact us at careers@fndtn.com. Thank you!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
