Position Title: Wireless Engineer
Location: Minneapolis HQ, some travel may be required
Reports to: Director of Operations
We’re not like other IT organizations. We’re not looking for geeks or geniuses or specialists. We’re looking for the ultimate generalist. Our Engineers are required to be technologically agnostic. Aerohive, Ubiquiti, Cisco, Meraki, and more. That’s what we know. That’s what we fix.
Essential Duties and Responsibilities
- Provide onsite and remote support for wireless clients.
- Ability to successfully and accurately conduct site surveys for RF and environmental analysis.
- Mobile. Mobile. Mobile. We do large deployments of little devices. Our networks need to be built to support them.
- Did we say deep technical knowledge? We mean it.
- Ability to explain “what the internet is”, and how it actually functions (DNS, DHCP, routers, firewalls, switching, wireless, VLANs, the whole shebang). Yes, you need to be able to explain things to customers so that they understand the Why.
- Act as your own project manager, and customer service rep. You own the whole process.
- Flexibility in scheduling to support 24/7 operations.
- Clear, concise and precise communication is an absolute must. We’re not joking around.
- Ability and willingness to work at client sites up to 75% of the time. Maybe 90% if you’re good.
- Help folks Get Back to Work.
- 4-6 years of direct customer support in a technical role.
- ACWA, ACWP and ACWP certificates are required within 6 months.
- CompTIA Network + and other vendor agnostic certifications highly desired. CCNA and CWNA are also lovely.
- Knowledge of both Mac and Windows operating systems, and their peculiarities when it comes to wifi.
- Working knowledge of Mobile Device Management of iOS and Android devices.
- Ability to understand and operate a phone successfully. Yep, we’re serious.
- A desire to inspire the creative work of others.
- A love for pure chaos.
While performing the responsibilities of the Wireless Engineer’s job, these work environment characteristics are representative of the environment you will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Wireless Engineer’s job.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate, with occasional 80’s music. Occasionally, you may be required to get on a ladder, scaffolding, or other piece of equipment to get you up to the ceiling. Power tools may be required as well.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Wireless Engineer. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Wireless Engineer’s job.
While performing the responsibilities of the Wireless Engineer’s job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Occasionally while holding a laptop precariously in your arms. Vision abilities required by this job include close vision. Understanding Pantone is one thing, but seeing color is not a necessity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Contact firstname.lastname@example.org to apply, and with any questions. You won’t regret it