Now Hiring: Technology Manager

Foundation Technologies is a leading IT solutions provider dedicated to delivering technology services and solutions to businesses of all sizes. With a strong commitment to customer satisfaction and technical excellence, we have established ourselves as a trusted partner in the industry.

JOB SUMMARY

As the Technology Manager, you will be responsible for overseeing and managing our internal technical needs, as well as our Field Technicians, Technical Specialists, Help Desk, and Depot Technicians. Your primary objective will be to ensure the seamless delivery of our internal tools. You will play a pivotal role in maintaining the company’s reputation for exceptional customer service, technical expertise, and timely problem resolution for our clients. Other duties may be assigned.

RESPONSIBILITIES

Internal Technical Management (25%):

  • Work with third party vendors to manage and maintain our internal tools.
  • Technical onboard and offboard any new staff, vendors, or partners.
  • Manage our Security and Compliance operations, and prepare us for a SOC2 audit
  • Maintain proper lifecycle management and build an appropriate budget covering technical assets

Team Leadership (50%):

  • Lead, mentor, and manage a team of Field Technicians, Technical Specialist, Help Desk Technicians, and Depot Technicians, fostering a positive and productive work environment.
  • Set clear performance expectations and objectives for team members, providing regular feedback and conducting performance evaluations.
  • Encourage continuous professional development and skills enhancement among team members.
  • Act as an escalation point for technical or relational concerns that may come up.

Service Delivery (10%):

  • Collaborate with clients and internal teams to develop and implement service plans tailored to meet clients’ specific IT needs.
  • Oversee the execution of internal projects, ensuring they are delivered on time, within budget, and meet quality standards.
  • Monitor service delivery metrics and performance indicators, taking corrective actions as needed to achieve service level agreements (SLAs).

Technical Expertise (5%):

  • Stay abreast of the latest IT industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
  • Support the team in complex technical problem-solving, providing guidance and expertise as necessary.
  • Maintain appropriate industry and role specific certifications.

Process Improvement (5%):

  • Continuously evaluate and improve remote service delivery processes to optimize efficiency and enhance customer satisfaction.
  • Identify areas for improvement and propose innovative solutions to enhance overall service quality.
  • Collaborate with the Managing Director to find new products or offerings that may align with the needs of our enterprise customers.

Direct Client Support (5%):

  • Work directly with our clients on complex issues in both a technical and advisory role for cybersecurity best practices.
  • Act as an escalation point for technical issues as they occur.

QUALIFICATIONS

  • Proven experience (minimum 10 years) in managing technology and leading teams in the IT industry.
  • Strong technical background with expertise in various IT systems, infrastructure, and networking.
  • Excellent communication and interpersonal skills with the ability to build rapport with clients and team members.
  • Strong problem-solving and decision-making capabilities, especially in high-pressure situations.
  • Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Leadership qualities with a focus on teamwork, collaboration, and employee development.

Reporting to: Managing Director

Direct reports: Field Technicians, Technical Specialists, Help Desk Technicians, Depot Technicians

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Foundation Technologies, LLC provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Foundation Technologies, LLC will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.