Job Summary
We’re not like other IT organizations. Maybe you Think Different, but now it’s time to think big. We’re here to help our clients run away from traditional IT. We’re movers and shakers, and difference makers. We embrace change through outstanding partnerships and an agnostic approach to platforms. We drive business through technology, not buzzwords and shenanigans.
As an Account Manager at Foundation, you’ll need to be hipster at heart, but able to dress the B2B part on occasion. Mind you, we aren’t box pushers. Sharks need not apply.
Essential Duties and Responsibilities
Client Relationship Management (65%)
- Build and maintain strong relationships with key client stakeholders.
- Serve as the primary point of contact for clients, assisting to coordinate technical resources and being available for feedback on service.
- Regularly conduct onsite visits to understand client IT goals and develop strategies to meet those goals.
- Communicate effectively in a variety of ways, including written and verbal avenues.
- Proactively identify hardware needs and advise on responsible lifecycles for replacement of critical infrastructure.
Project Oversight and Coordination (20%)
- Create quotes and Statements of Work outlining licensing, hardware, and labor for completing client Projects.
- Monitor ongoing projects, ensuring they are completed on time and within scope.
- Communicate progress and updates to clients, managing expectations effectively.
- Address and resolve any project-related issues or concerns in collaboration with the technical team.
Business Development and Growth (10%)
- Collaborate on new clients, preparing documentation to successfully onboard them for service.
- Develop proposals and deliver presentations to new and current clients.
- Stay informed about industry trends to recommend relevant service offerings.
Administrative and Reporting (5%)
- Maintain accurate and up-to-date records in CRM systems.
- Prepare and deliver reports on account status, project progress, and financial metrics.
- Participate in internal team meetings to ensure alignment across departments.
Qualifications
- 4-7 years of experience in building direct relationships with other businesses
- Real experience with large projects without losing sight of the small things
- Understanding of technology, with emphasis on mobility
- The ability to turn complex ideas into simple solutions
- A desire to inspire the creative work of others
- A love for pure chaos
Work Environment
While performing the responsibilities of the Account Manager’s job, these work environment characteristics are representative of the environment the Account Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Account Manager’s job. This job is mobile, and it is expected that you can navigate the streets of Minneapolis/St. Paul within legal guidelines and not completely relying on Apple Maps.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate, with occasional bad 80’s music.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Account Manager. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Account Manager’s job.
While performing the responsibilities of the Account Manager’s job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. Lifting boxes happens on occasion, maybe up to 40 pounds. Vision abilities required by this job include close vision. Understanding Pantone is one thing, but seeing color is not a necessity.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Foundation Technologies, LLC provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Foundation Technologies, LLC will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.