NOW HIRING: ENTERPRISE AND SPECIALIZED SOLUTIONS MANAGER

Foundation Technologies is a leading IT solutions provider dedicated to delivering technology services and solutions to businesses of all sizes. With a strong commitment to customer satisfaction and technical excellence, we have established ourselves as a trusted partner in the industry.

JOB SUMMARY

As the Enterprise and Specialized Solutions Manager, you will be responsible for organic growth of our customer base and overseeing client relationships through our Account Management team. Your primary objective will be to close net new opportunities for the organization, while developing and growing the non-technical teams that support our strict focus of Specialized Workflow, and Enterprise Clients. Other duties may be assigned.

RESPONSIBILITIES

Business Development (60%):

  • Develop and maintain strategies for organic growth of our client base, while remaining clearly focused on our target markets.
  • Proactively identify opportunities to enhance client satisfaction and loyalty through effective communication and service delivery.
  • Grow and maintain a select number of existing clients organically

Team Leadership (30%):

  • Lead, mentor, and manage a team of Account Managers, fostering a positive and productive work environment.
  • Set clear performance expectations and objectives for team members, providing regular feedback and conducting performance evaluations.
  • Encourage continuous professional development and skills enhancement among team members.
  • Be available as an escalation point for client interactions that need managerial input and oversight, but moreover, identify those issues prior to their need for escalation.
  • Work with Managing Director to budget and align with long term strategy for the organization related to the two go-to-market viewpoints of Apple in Enterprise, and Apple in Specialized Workflow organizations.
  • Be responsible for the teams independent budget, and goals

Product Development (5%):

  • Collaborate with the Managing Director to find new products or offerings that may align with the needs of our customers.
  • Ensure we maintain relative credentials to earn the right to sell our product lines.

Process Improvement (5%):

  • Continuously evaluate and improve the sales delivery processes to optimize efficiency and enhance customer satisfaction.
  • Identify areas for improvement and propose innovative solutions to enhance overall service quality.

QUALIFICATIONS

  • Proven experience (minimum 10 years) in managing client relationships and leading teams in the IT industry.
  • Strong technical background with expertise in various IT systems, infrastructure, and networking.
  • Excellent communication and interpersonal skills with the ability to build rapport with clients and team members.
  • Strong problem-solving and decision-making capabilities, especially in high-pressure situations.
  • Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Leadership qualities with a focus on teamwork, collaboration, and employee development.

Reporting to: Managing Director

Direct reports: Account Managers for both Enterprise and Specialized clients, potentially future Solutions Advisors

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Foundation Technologies, LLC provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Foundation Technologies, LLC will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.