Enterprise Apple Help Desk

Onsite. Remote. We're here to help.

We all know IT problems get solved faster when support is onsite. That’s why we’re proud to have our Enterprise Apple® Help Desk offering. Our team of trained and certified specialists will spend time at your office, assisting your users, on a regularly scheduled basis. We’ll be embedded and part of your team, offering our expertise to better support your end users with their Mac® or iOS® devices.

Our plans range from 40 to 120 hours per month, including onsite and remote support, providing the expertise and support your users need. This allows your IT team to focus on what they do best, and allow your users to take advantage of Apple’s products without risk.

Our Staff

• Our full time W-2 employees; not contractors

• Foundation paid benefits

• Comprehensive annual background checks

• One of the largest Apple Consultants in the United States

• Certified, trained, and trusted Mac Admins

• Headquartered in Minneapolis, supporting the whole Twin Cities metro area

Your Office

• Onsite at your office(s)

• Ideal for when a full headcount isn’t quite needed

• Integrated within your IT department, but responsible for the Apple ecosystem

• Staffing becomes easier and users more supported

Escalations and Specialization

• Escalations available to Apple Engineers

• Dedicated Mobility Team focused on device management and tools like Jamf, VMware® Workspace One (AirWatch), and others

• Wireless engineers on staff for complex connectivity issues

• Apple Authorized Service Provider for repairs, and Apple Authorized Reseller (including DEP authorization, excludes iPhone)

Get Pricing

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Upgrades

As a Managed Service Provider focused on the Apple ecosystem, we’ve developed a multitude of tools for our clients. This includes a monitoring agent, as well as OttoBot Enterprise which allows for a hosted endpoint management solution for Mac and iOS, powered by VMWare Workspace One. Don’t worry, neither are required for our Enterprise Apple Help Desk, but they both do make time spent more efficient, and further ensures easy management and security for your Apple users.

Learn more about OttoBot here

We can also provide you with a dedicated phone extension for white-labeled support, as well as custom support and purchasing portals for your company, and employees, if desired. This can include chat, SMS, or other support tools outside of our standard Help Desk offering.

Mac Monitoring

$179

/Month per 25 supported devices

OttoBot Enterprise

$229

/Month per 25 supported devices

Phone Extension

$99

/Month

Custom Portal

Contact

Custom builds per project

Apple, Mac and iOS are a registered trademarks of Apple, Inc.

Foundation Technologies is an Apple Authorized Service Provider, Apple Consultant, and Apple Reseller.

*Requires 6-month commitment and block hours prepaid monthly. Any additional hours required billed at the same rate. Escalations may incur different rates as required.