Position Title: Field Tech

Department: Tech

Reports to: Director of Technology

Location: Minneapolis/St. Paul Metro Area, but not necessarily in our office

Job Summary

We’re not like other IT organizations. We’re not looking for geeks or geniuses or specialists. We’re looking for the ultimate generalist with a panache for macOS. That’s what we know. That’s what we fix. A Field Tech will be the day-to-day support for our clients, supporting end users and infrastructure, and often as the technical expert for small and medium businesses.

Essential Duties and Responsibilities

• Provide onsite and remote support for desktops and servers of all flavors
• Understanding of Active Directory, EntraID, or Google Workspace environments
• Deep knowledge of email systems and troubleshooting Exchange, Google Apps, and other mail platforms
• Knowledge of networking, routing, firewalls and remote VPNs
• Understand and build solutions based on client’s technological needs; not sales quotas
• Juggle many clients and tasks without fear
• Clear, concise and precise communication is an absolute must
• Help folks Get Back to Work

Qualifications

• 4-7 years of direct customer support in a technical role
• Apple or Microsoft Technical Certifications are highly desired
• Jamf, Intune, Mosyle, WorkspaceONE or other MDM certification(s)
• CompTIA Network+ would be swell
• Knowledge of common software packages that our clients use – Adobe Creative Suite, font management, digital asset management, Microsoft Office products and more
• A desire to inspire the creative work of others
• A love for ambiguity and ability to handle several work streams throughout any given week
• The ability and desire to manage your own schedule, set priorities, and communicate those clearly with the client

Work Environment

While performing the responsibilities of the Field Tech’s job, these work environment characteristics are representative of the environment the Field Tech will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Field Tech’s job. This job is mobile, and it is expected that you can navigate the streets of Minneapolis/St. Paul within legal guidelines.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate, with occasional 80’s music.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Field Tech. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Field Tech’s job.

While performing the responsibilities of the Field Tech’s job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Understanding Pantone is one thing, but seeing color is not a necessity.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Foundation is an Equal Opportunity Employer, and has taken the Minnesota Technology Diversity Pledge.

Starting salary is expected to be $70,000-$90,000/year, but negotiable based on experience.